Orders are generally processed in 24-48 hours and shipped via UPS or USPS at our discretion to assure prompt, speedy delivery unless an item is on back order or special handling is needed for specific situations.
If a shipment is lost or damaged we will issue an investigation and claim with the carrier and resolve the issue based on our finding of that investigation. A customer can expect communication from the investigating party to gather information necessary to close the file.
We ship to all US States and Territories. As support to our troops, we also ship to both Military APO/FPO addresses and PO boxes via USPS. Please allow additional time for orders shipped to these addresses.
All orders shipped to a destination within the United States or its territories, or to APO or FPO addresses are shipped at our current shipping and handling rates and are subject to change due to rising fuel rates and surcharges. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses.
In some situations if an item does not pass final inspection as saleable or is sold out due to heavy demand, we will notify you as soon as possible and refund your account if a charge was applied.
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund of your merchandise.
You can return your purchase for up to 30 days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging. Some products are shipped from multiple locations. All returns must contain a completed return authorization form to ensure your return is routed and processed promptly.
Simply fill out the return authorization form that came in your shipment or download the form here and follow the instruction on the form.
Our Secure Shopping Promise
Comet Shoes views privacy and secure shopping as top priorities for our customers. We guarantee the privacy of your personal information and provide credit card security so you can browse and buy with confidence. All of our footwear are 100% authentic branded products, Guaranteed!
When placing an order over the internet with Comet Shoes, all of the information being sent, such as your name, address, and credit card number is secure through our Secure Server encryption making your credit card purchases 100% secure.
Comet Shoes values its customers and their privacy. We collect information about our customers to improve customer experience.
Comet Shoes requests email addresses from our shoppers in order to send emails confirming order information and shipment notifications. In addition, product promotions, coupons and Comet Shoes announcements are sent by email.
Comet Shoes respects the privacy of email users and does not share email addresses with anyone. When shopping on the CometShoes.com website, you will be cookied. Cookies must be enabled on your web browser to use our shopping cart. Without a cookie, the shopping cart cannot remember which products you have selected to purchase. Your product selections are stored on our servers, not on your computer.
When you are ready to check out, your cookie identifies the merchandise you added to the cart. This cookie contains no personal information about you. If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by email, phone or letter.
Phone numbers provided during the ordering process will not be used for any purpose other than resolving order issues. Comet Shoes does not share phone numbers with anyone or solicit via phone sales. Comet Shoes uses extreme caution with customer information. The security of your information is a priority for us.
1002 Jupiter Park Lane Unit 1
Jupiter, Florida 33458